■ If you contacted us via in-game support
Please go to 'My Tickets' in the app, from the title screen or from Options > FAQ/Contact Us/Support > Check your Support history. Please check whether the green indicator on the left of the screen is on or not. (If it is on, this means that your message was answered.)
■ If you contacted us via email
If you set filters in your email accounts to block email coming from suspicious email addresses or domains, our emails may be sent to your spam folder.
In this case, please set your email account to allow reception of emails coming from the following domain:
*We are unable to help you change your email account settings. For more information, please contact your email service provider.